Resume
Work Experience
April 2022 - Present
May 2021 - Jan 2022
Assistant Manager
(May '22 - May '24)
​
Team Leader
(May '24 - Present)
GAME Ltd.
Glasgow, Scotland
Worked closely with other management staff, discussing which areas the store is doing well and where there could be improvement regarding KPIs and budgets – created solutions to any issues which arose.
​
Observed my team throughout the day and provided feedback on what they are doing well and where they could improve, focusing on offering constructive feedback rather than empty criticisms.
​
Handed safe and till floats – counted these at the start and end of the day, logged and investigated any discrepancies. Ensure that money is always kept safe in the till or the safe in the back.
​
Other responsibilities included adjusting stock when necessary after investigating issues; carrying out PI counts; sending away faulty items on our stock; and gathering and sending away recall items weekly.
​
Due to a restructuring of roles within the company, my role changed to Team Leader as of May 2024, however, my responsibilities remain the same.
Jan 2022 - April 2022
Trading Assistant
Sainsbury's
Glasgow, Scotland
Primarily worked in the bakery section where I oversaw the bakery and hot food sections of the store.
​
Maintained a high degree of food hygiene in line with the company policies.
​
Maintained a well-structured day-to-day routine to ensure that bakery and hot food lines were continuously well-stocked, ensuring availability to customers at all times while also ensuring there is as little waste as possible.
​
Occasionally assisted on the shop floor where I restocked shelves, ran tills, and aided customers with a high degree of customer service.
Nov 2019 - May 2021
Sales Assistant
Game Ltd.
Glasgow, Scotland
Considered customer needs and provided them with high quality service while maintaining GAME standards and values to ensure the customer leaves satisfied with their service.
​
Worked towards KPIs which are relevant to every transaction and conversation I have with customers, ensured I am providing excellent customer service while taking these into account.
​
Handled till transactions including cash, card, exchanges, returns, and refunds to ensure a seamless and accurate cash flow
Took time to actively inform myself of the latest deals and reward programme benefits to aid my conversations with customers.
​
Maintained a clean, organised inventory and curated displays of rotating stock, ensuring this matches the commercial marketing which we are required to follow.
June 2018 - Mar 2020
Assistant Video Editor
Busby Video
Glasgow, Scotland
Took raw video footage and turned it into a polished video with the use of Adobe Premiere, aiding my organisational and creative skills.
​
Streamlined the process of creating videos by having them fully edited within two weeks of the wedding being filmed, boosting my time-keeping skills.
​
Worked alongside the videographer and main editor and maintain direct communication wherever possible to ensure videos are of the highest standard.
Education
2024-2025
Glasgow Caledonian University
User Experience & Interaction Design
MSc
Glasgow, Scotland
I am excited to continue my education through this Masters course and will update throughout the year.
2020-2024
Glasgow Caledonian University
Computer Games (Design)
BSc (Honors)
Glasgow, Scotland
During this course I have had the opportunity to learn new skills in regard to game design and expand on these throughout various projects and activities. I have learned valuable lessons about time management and teamwork, as well as team leadership.
​
Key Modules
-Integrated Project
-Human Computer Interaction
-User Psychology
-Game User Research
-Serious Games Design
-Game Content and Level Design
2017-2019
Glasgow Clyde College
Social Science
HND
Glasgow, Scotland
College set me up to work in environments outside my comfort zone and the nature of the course gave me valuable insight into the world around me. I am able to apply the knowledge that I have learned to a variety of different disciplines and cherish the time I spent researching this.
​
Key Modules
-Psychology
-Sociology
-Politics
-Communications
Professional skillset
Team Management and Oversight
Time Management & Organisation
Teamwork & Collaboration
Proficiencies
Photoshop
Figma
Unity
Other
English (native)
UK Drivers Licence